batk1 Privacy Policy
At batk1, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is used, who it may be shared with, and what rights you hold over your information as a player in Bangladesh.
No Data Selling
batk1 does not sell, rent, or trade your personal data to any third party for commercial gain. Your information is used solely to operate and improve your batk1 experience.
256-bit SSL Encryption
All data transmitted between your device and batk1.net is protected by industry-standard 256-bit SSL encryption, ensuring that your personal and financial information remains private.
Your Rights Matter
You have the right to access, correct, or request deletion of your personal data at any time. batk1 is committed to responding to all privacy-related requests within a reasonable timeframe.
Minimal Data Collection
We collect only the personal data that is strictly necessary to operate your account, process your transactions, and meet our legal obligations. We do not collect data we do not need.
Secure Payment Processing
Financial transactions via bKash, Nagad, Rocket, and bank transfer are processed through encrypted channels. batk1 does not store full payment credentials on its servers.
Marketing Opt-Out
You can opt out of all marketing communications from batk1 at any time by contacting our support team or updating your account preferences. Opting out never affects your ability to play.
Data We Collect
batk1 collects personal data from you in several ways: directly when you register an account or contact our support team, automatically when you browse or use the batk1 platform, and from third-party partners such as payment processors and identity verification providers where this is necessary to operate the service. The categories of personal data we collect are described below.
| Category | Data Points Collected | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, National Identity Card (NID) or passport number | Provided by you at registration or verification |
| Contact Data | Email address, mobile number, residential address (city, district, postal code) | Provided by you at registration |
| Financial Data | Payment method type (bKash, Nagad, Rocket, bank transfer), mobile banking account reference, transaction history, deposit and withdrawal amounts in BDT | Provided by you during deposit/withdrawal and from payment processors |
| Account Data | Username, encrypted password, account balance, betting history, game session logs, bonus activity, responsible gaming settings | Generated automatically through your use of the platform |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone (BST/UTC+6), session duration | Collected automatically via cookies and server logs |
| Usage Data | Pages visited, games played, features accessed, search queries within the platform, click-path data | Collected automatically via analytics tools |
| Communications Data | Records of live chat conversations, support email correspondence, and any other direct communications with the batk1 team | Generated through your interactions with our support team |
batk1 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data except where this is required by applicable law or directly relevant to our responsible gaming obligations (for example, where a player voluntarily discloses a gambling-related health concern to our support team). Any sensitive data disclosed in this context is handled with the highest level of care and is not used for any commercial purpose.
We do not collect personal data from persons under the age of 18. If we become aware that a minor has provided personal data to batk1, we will delete that data immediately and close the associated account. If you believe a minor has registered on our platform, please contact [email protected] without delay.
How We Use Your Data
batk1 uses the personal data we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are set out below, together with the legal basis for each processing activity.
- Account creation and management: We use your identity and contact data to register your account, verify your identity, and maintain your account in good standing. This processing is necessary for the performance of our contract with you.
- Transaction processing: We use your financial data to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. This processing is necessary for the performance of our contract with you.
- Age and identity verification: We use your identity data and any verification documents you submit to confirm that you meet the 18+ age requirement and that you are who you say you are. This processing is necessary for compliance with our legal obligations.
- Fraud prevention and anti-money laundering (AML): We analyse account activity, transaction patterns, and technical data to detect and prevent fraudulent behaviour, money laundering, and other financial crimes. This processing is necessary for compliance with our legal obligations and is in our legitimate interests as a responsible gaming operator.
- Customer support: We use your identity, contact, and communications data to respond to your support queries and resolve account issues. This processing is necessary for the performance of our contract with you.
- Platform improvement and analytics: We use usage and technical data to understand how players interact with the batk1 platform, identify areas for improvement, and develop new features. This processing is in our legitimate interests as a business.
- Responsible gaming monitoring: We use your account data and betting history to monitor for indicators of problem gambling behaviour and to give effect to any responsible gaming tools you have activated (deposit limits, time-outs, self-exclusion). This processing is in your vital interests and in our legitimate interests as a responsible operator.
- Marketing communications: With your prior consent, we may use your contact data to send you promotional emails, SMS messages, or in-platform notifications about bonuses, promotions, and new features. You may withdraw this consent at any time by contacting our support team.
- Legal compliance: We may process and retain your personal data where we are required to do so by applicable law, court order, or regulatory instruction, including requests from law enforcement agencies.
Marketing Preferences
batk1 will only send you direct marketing communications where you have given your explicit consent at registration or subsequently. You can opt out of marketing at any time without affecting your ability to use the platform. To opt out, contact [email protected] or use the preferences section in your account dashboard.
Data Sharing & Third Parties
batk1 does not sell, rent, or otherwise trade your personal data to third parties for their own commercial purposes. However, in order to operate the batk1 platform effectively and meet our legal obligations, we do share certain personal data with a limited set of trusted third-party service providers and partners. All such third parties are contractually required to process your data only on our instructions, to maintain appropriate security standards, and not to use your data for any purpose beyond what is strictly necessary to deliver their service to batk1.
| Recipient | Purpose | Data Shared |
|---|---|---|
| Payment Processors bKash, Nagad, Rocket, Upay, BRAC Bank, City Bank, Dutch-Bangla Bank |
Processing deposits and withdrawals in BDT | Name, payment account reference, transaction amount, transaction reference number |
| Identity Verification Providers | KYC (Know Your Customer) and age verification | Name, date of birth, NID/passport number, document images |
| Game Studio Partners Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi |
Delivering game content and recording game outcomes | Anonymous player session ID, game result data — no personal identity data shared |
| Customer Support Platform | Live chat and email support ticketing | Name, email address, account ID, chat transcripts |
| Analytics Provider | Platform usage analysis and performance monitoring | Anonymised usage data, technical data — no personally identifiable information |
| Law Enforcement / Regulatory Authorities | Legal compliance, fraud investigation, AML reporting | As required by applicable law or lawful order — disclosed only when legally compelled |
batk1 may also share personal data with other entities within its corporate group where this is necessary for internal administrative purposes, such as group-level compliance reporting or shared IT infrastructure. All intra-group data transfers are subject to the same contractual safeguards as transfers to external third parties.
In the event that batk1 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such a case, batk1 will notify you via the email address registered to your account and will ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this Policy before any transfer takes place.
Data Retention
batk1 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. When your data is no longer needed for those purposes, it is securely deleted or anonymised so that it can no longer be associated with you.
Active Account Data
Personal data associated with an active batk1 account is retained for the lifetime of the account plus a minimum post-closure retention period of five (5) years, in order to comply with AML regulations, financial record-keeping obligations, and to handle any post-closure disputes or regulatory enquiries.
Post-Closure Deletion
Upon expiry of the mandatory five-year post-closure retention period, batk1 will permanently delete or fully anonymise all personal data associated with the closed account, unless we are required by law to retain it for a longer period or there is an ongoing legal dispute in which that data is relevant.
Transaction records, including deposit and withdrawal histories in BDT, are retained for a minimum of five years from the date of each transaction for AML and financial compliance purposes. Support correspondence is retained for three years from the date of the last interaction. Analytics and usage data that has been fully anonymised is not subject to a defined retention limit, as it can no longer be linked to any individual.
If you request deletion of your personal data before the mandatory retention period has expired, batk1 will restrict the processing of that data to the minimum necessary to comply with our legal obligations, and will delete it as soon as the retention period permits. We will notify you of the expected deletion date when processing your request.
Your Privacy Rights
As a batk1 player, you have a number of rights in relation to the personal data we hold about you. batk1 is committed to facilitating the exercise of these rights promptly and without unnecessary obstacles. To exercise any of the rights described below, please contact our privacy team at [email protected], clearly stating your registered account email address and the right you wish to exercise.
- Right of Access: You have the right to request a copy of all personal data that batk1 holds about you, along with information about how that data is being used. We will respond to access requests within 30 days of receipt.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details (such as your email address and mobile number) directly through your account dashboard.
- Right to Erasure ("Right to be Forgotten"): You may request that batk1 delete your personal data. This right is subject to our legal data retention obligations — we may be required to retain certain data for up to five years after account closure for AML and regulatory compliance purposes.
- Right to Restrict Processing: You may request that batk1 restrict the processing of your personal data in certain circumstances, for example while we investigate a dispute about the accuracy of your data or a complaint about how it is being used.
- Right to Data Portability: You have the right to receive a copy of the personal data you have provided to batk1 in a structured, commonly used, and machine-readable format (such as CSV or JSON), and to transmit that data to another service provider where technically feasible.
- Right to Object to Processing: You have the right to object to batk1 processing your personal data on the basis of our legitimate interests, including for direct marketing purposes. We will cease processing for direct marketing immediately upon receipt of a valid objection.
- Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.
Identity Verification Required for Rights Requests
To protect your privacy and prevent unauthorised access to your data, batk1 may ask you to verify your identity before processing a privacy rights request. This is a security measure, not a barrier. We may ask you to confirm your registered email address, account username, or provide a copy of your identification document before we can fulfil your request.
batk1 aims to respond to all privacy rights requests within 30 calendar days. If a request is particularly complex or we receive a high volume of requests simultaneously, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window. There is no charge for making a privacy rights request unless the request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable fee.
Data Security
batk1 takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or alteration. These measures are reviewed and updated regularly to keep pace with evolving threats and best practices in information security.
256-bit SSL
All data in transit between your device and our servers is encrypted using TLS 1.3 with 256-bit AES encryption.
Encrypted Storage
Sensitive data stored in our databases — including passwords and payment references — is encrypted at rest using AES-256.
Access Controls
Access to personal data is restricted to authorised batk1 staff on a strict need-to-know basis. All staff access is logged and audited.
Intrusion Detection
Our infrastructure is monitored 24/7 by automated intrusion detection systems that alert our security team to anomalous activity in real time.
Despite our best efforts, no system is entirely immune to security breaches. In the unlikely event of a data breach that affects your personal data and poses a risk to your rights, batk1 will notify you by email to your registered address as soon as practicable after we become aware of the breach. Our notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps we are taking to address it.
You also play an important role in keeping your data secure. We strongly encourage you to use a strong, unique password for your batk1 account, to enable two-factor authentication where available, and to log out of your account when using a shared or public device. Never share your batk1 password with anyone — our support team will never ask for your password.
Contact & Policy Updates
If you have any questions, concerns, or complaints about this Privacy Policy or about the way batk1 processes your personal data, please contact our privacy support team using the details below. We take all privacy enquiries seriously and will respond within 2 business hours during Bangladesh Standard Time (BST, UTC+6) support hours.
Privacy Contact Details
Email: [email protected]
Subject line: "Privacy Request — [Your Account Username]"
Response time: Within 2 hours (BST business hours) / 24 hours maximum
Live chat: Available 24/7 via the batk1 platform after login
batk1 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy — such as changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify you by email to your registered address and will update the "Last Updated" date at the top of this page. For non-material changes (such as clarifications of existing language or corrections of typographical errors), we may update the Policy without individual notification, though the updated date will always reflect the most recent revision.
Your continued use of the batk1 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the revised terms. We encourage you to review this page periodically so that you remain informed about how we protect your personal data. If you do not agree with the terms of a revised Privacy Policy, you may close your account by contacting our support team at [email protected].
This Privacy Policy was last reviewed and updated on 1 January 2026 and is effective immediately for all batk1 account holders and visitors to batk1.net. It applies to all personal data collected through the batk1 website and platform, regardless of the device or method used to access the service.
Ready to Play? batk1 Has You Covered
Now that you know how we protect your data, explore everything batk1 has to offer — from live cricket betting and slots to table games and our full casino. Have questions? Our FAQ and support team are always available. 18+ only. Play responsibly.